Privacy Policy

1. Introduction

TruckSense AI Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our AI-powered forklift diagnostic application.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Account Information

• Name and email address
• Password (encrypted and securely stored)
• Payment information (processed securely by Stripe - we never see your full card details)
• Job role and company name (optional)

Usage Information

• Diagnostic queries and chat history with our AI
• Job tracking data you enter
• Journal entries you create
• Images you upload for diagnostic purposes
• App usage statistics

Technical Information

• Device type and operating system
• Browser type and version
• IP address
• Login times and session duration

3. How We Use Your Information

We use your information to:

• Provide and improve our diagnostic service
• Process your subscription payments
• Respond to your support requests
• Send important service updates
• Analyse usage patterns to improve features
• Comply with legal obligations

4. Data Storage and Security

• Your data is stored on Google Firebase servers (UK/EU data centres)
• Industry-standard encryption protects data in transit and at rest
• Secure authentication via Firebase Auth
• Payment processing via PCI-DSS compliant Stripe
• Regular security reviews and updates

5. Third-Party Services

We use the following trusted third-party services:

• Stripe - Payment processing (Stripe Privacy Policy)
• Firebase/Google Cloud - Data storage and authentication (Firebase Privacy)
• Anthropic Claude API - AI diagnostic assistance (Anthropic Privacy Policy)

6. Your Data Rights (UK GDPR)

You have the right to:

• Access - Request a copy of your personal data
• Rectification - Request correction of inaccurate data
• Erasure - Request deletion of your data ("right to be forgotten")
• Portability - Receive your data in a machine-readable format
• Object - Object to certain types of data processing
• Withdraw consent - Withdraw consent for marketing at any time

To exercise any of these rights, contact us at trucksenseai@gmail.com.

7. Data Retention

• Active accounts: Data retained while your subscription is active
• After cancellation: Data retained for 90 days, then permanently deleted
• Payment records: Retained for 7 years for tax and legal compliance
• Anonymised statistics: May be retained indefinitely for service improvement

8. Cookies

We use essential cookies for:

• Authentication and session management
• Remembering your preferences
• Anonymous analytics to improve the service

You can disable cookies in your browser settings, but this may affect app functionality.

9. Children's Privacy

TruckSense AI is designed for professional engineers aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your data may be processed by our third-party providers in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place in compliance with UK GDPR requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the app. Continued use of the service after changes constitutes acceptance of the updated policy.